Frequently Asked Questions (FAQ)

1. Which products are right for my skin?
We have products for every skin type: normal, dry, oily, combination, and sensitive. Check the product description or our skin type guide for help.

2. How often should I follow my skincare routine?
Usually twice a day, morning and night, with a cleanser, toner, and moisturizer. Serums or masks can be used 1–3 times a week, depending on the product.

3. Are your products suitable for sensitive skin?
Yes! Many of our products are dermatologically tested and gentle on sensitive skin.

4. Can I use multiple products at once?
Yes, but watch out for active ingredients like retinol or acids. Check our guide for safe combinations.

5. How soon will I see results?
With regular use, you can often notice improvements in hydration and glow within 2–4 weeks. Acne or anti-aging treatments may take 6–12 weeks.

6. Are your products cruelty-free?
Absolutely! All our products are cruelty-free.

7. Can I return products?
Yes, within 14 days, unused and in the original packaging. See our returns page for details.

8. How can I get personal advice?
Our team is happy to help! Contact us via email, phone, or the chat on our website.